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Medical Assistant - Non-Credentialed

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Location: Gaylord
Status (FT/PT): PRN
Shift: Day shift
Req ID: 54258


Munson Healthcare Otsego Memorial - Medical Group Practices
829 N Center Street
Gaylord, Michigan

PRN / Day Shift / Monday - Saturdays 


As a member of the patient care team, the Medical Assistant is a healthcare professional that provides clinical and administrative support to physicians, advance practice providers and registered nurses in a healthcare clinic or medical practice.   


Credentialed Medical Assistant 

High School graduate or GED equivalent is required. 

Graduate of a Medical Assistant Program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES). 

Currently credentialed as a Certified Medical Assistant (CMA) through the AAMA or as a Registered Medical Assistant (RMA) through the AMT. 

Must be knowledgeable and proficient in basic clinical competencies. 

Must communicate effectively and work well with others.


Experience with EHR is preferred. 

BLS certification preferred and must be obtained within 90 days of hire and maintained. 


Assertiveness, organizational skills, effective time management, flexibility and self-motivation are essential for the role.  

Must be able to meet the physical demands of the position such as bending, stretching, kneeling, twisting, lifting, patient transfer, pushing, and pulling, etc.  Must be able to lift 30 pounds.   



Clinical Responsibilities (may include, but not limited to):

  • Taking medical histories
  • Explaining treatment and procedures to patients
  • Timely follow through and completion of referral requests
  • Preparing patients for examination
  • Assisting the physician during exams
  • Collecting and preparing lab specimens
  • Preforming basic laboratory tests including blood draws
  • Instructing patients via standardized pathways and protocols
  • Preparing and administrating medications as directed by the physician.
  • Injections
  • Removing sutures and changing dressings
  • Other clinical services as required by specialty 

Administrative responsibilities (may include, but not limited to):

  • Answering phones
  • Greeting patients
  • Documenting and updating pertinent medical record requirements
  • Coding and filling out insurance forms
  • Scheduling appointments
  • Arranging for hospital admissions, referrals, and laboratory services.
  • Using computer applications
  • Quality 

Organizational Expectations and Standards: 

  • Supports the Mission, Vision& Values of Munson Healthcare
  • Embraces and supports the Performance Improvement philosophy of Munson Healthcare.
  • Promotes personal and patient safety.
  • Always uses effective customer service/interpersonal skills.
  • Demonstrates adherence to all policies and procedures.
  • Strictly adheres to patient confidentiality.
  • Interaction with customers is expected to be friendly, appropriate, and accurate. As a direct contact with patients and families, this individual must create a professional image through outstanding telephone courtesy, pleasantness, and the ability to keep their composure and the use of judgment and tact in dealing with others.
  • Maintains a professional working relationship with staff members, ancillary services, and medical staff.
  • Perform all duties listed in department specific competencies.
  • Provides personalized care for patients while assuring a timely patient flow through the office.
  • Act as an advocate for the patient in his/her interactions with health care services.
  • Assist health care providers when requested.
  • Assists with day-to-day operations as required for optimal patient care.
  • Attend staff development programs.
  • Directs own continuing education activities and keep skills current, expand knowledge base and comply with entry level requirements.
  • Knows the physical requirements of the job and works within the guidelines of the department. Always performs job duties safely, utilizing learned body mechanics and transferring/lifting techniques. Plans actions to promote safety.  Reports any unsafe situation/equipment according to hospital procedure. 
  • Ability to communicate effectively using various forms of communication (digital/verbal) with all members of healthcare team
  • Maintain Infection control standards
  • Maintains Regulatory Requirements
  • Performs other duties and responsibilities as assigned. 

Munson Healthcare is Northern Michigan’s largest regional healthcare provider. We serve 30 Michigan counties with 8 community-based hospitals each with a system of outlying primary care and specialty clinics.  We are committed to improving lives in those communities and invite you to become part of that mission by choosing Munson for your career in healthcare.

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