Medical Business Associate - Palliative Care

Description

WHAT YOU WILL DO IN THIS ROLE

The Medical Business Associate is a highly organized, detailed, and professional member of the medical office administrative support team. The Medical Business Associate ensures that office scheduling, communications, and billing functions are completed both timely and accurately so that the office runs smoothly, allowing the healthcare providers to administer the highest quality of care to the patient, their family and visitors. 

WHAT WE ARE SEEKING IN YOU

• High school graduate or GED. 

•  A minimum of one year experience successfully working with the public with minimal supervision. 

•  Proficient in typing, Windows, and experience with multiple computer systems. 

•  One year or 32 credits of college and/or training or equivalent experience in a related field.  

•  Must be able to work in a fast-paced environment, delivering exceptional customer service while accompanying patients, family, and visitors. 

WHAT WOULD BE GREAT FOR THIS ROLE BUT NOT NECESSARY TO APPLY

• Associate degree

•  Experience with Blue Cross/Blue Shield, Medicare, Medicaid, and other insurance coverage

•  Familiarity with ICD-9/ICD 10and CPT codes. eCW or other EHR experience desirable

•  Proven ability to provide excellent customer service and effective communication in a high volume, fast paced office environment

WHAT YOUR DAILY ACTIVITES AND EXPECTATION WILL BE IN THIS ROLE

• Greet patients professionally in person and over the telephone.

•  Obtain/verify all required patient information and enters the information into the registration system following the screen flow in an accurate manner.  Completes all assigned registrations in an expedient manner subject to department requirements.

•  Input and update all insurance information in appropriate screens.

•  Schedule patient appointments.

•  Review instructions/preps, time and dates for diagnostic testing/procedures.

•  Collect copays and balances due on patient accounts.

•  Respond effectively and in a customized manner to patients and families.

•  Solve problems and anticipating peak periods of patient traffic and/or call volume in order to plan workload accordingly.

•  Document patient messages/requests in EHR and forward to appropriate clinical staff/physician.

•  Generate and print “meaningful use” documents for patient at time of checkout or telephone contact.

•  Manage recall, physician scheduling group inbox, message box, or any other special communication assignments as assigned.

•  Keep offices and work area orderly and properly stocked.

•  Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail.