Patient Financial Svcs Spec - Cardiac Diagnostic Suite

SUMMARY

This position is “the face of the Cardiac Diagnostic Suite”.  They are the first person a patient will encounter. They are responsible for registration of all patients in CDS. They are responsible for the distribution of any Privacy Notices to comply with HIPPA regulations. This position will contact family of minor children to obtain permission for studies when a guardian is not available. Due to the nature of the position this staff member must be able to exercise a high degree of control over confidential information. They schedule patients in the appropriate time frames and verify insurance verification has come through if needed. The staff member must have knowledges of all scheduling systems used.  They must know how to use and access the EMR system and do appropriate documentation if needed. This position is responsible for all for the day-to-day appointment flow throughout the department and works closely with the coordinators to ensure smooth transitions. They are responsible for solving problems and establishing a smooth workflow during busy and peak times throughout the day.  They are responsible for preparing any necessary charts before a patient’s arrival. This position is also responsible for communication between other physician offices and cardiologists.

ENTRY REQUIREMENTS

Associates degree in Health Services Administration or a Business-related field, or a combination of equivalent work experience and college Required

Successful completion of a Medical Terminology Class

Advanced systems aptitude, including proficiency in MS Office. Proficiency in MHC’s automated information systems preferred

Exemplary customer relation skills and proven ability to communicate effectively and accurately both in verbal and written form

Must be able to work independently and prioritize projects and timelines within a flexible schedule.  Problem solving is a major component of the job

Able to operate under frequent stressful conditions due to constant changing requirements in healthcare. Candidate should understand the process of change and how it affects human behavior.

Knowledge of hospital organization and functions preferred

The person must be highly mobile to assist patients, and family members when needed.

ORGANIZATION

Under the general supervision of the Manager of the Diagnostic Heart and Vascular Service Line and the Cardiac Diagnostic Suite Coordinators

Must be self-directed, motivated, and able to work independently

Must maintain a pleasant working relationship with ancillary departments, physician offices, and their co-workers.

SPECIFIC DUTIES

1. Supports the Mission, Vision and Values of Munson Healthcare.

1. Embraces and supports the Performance Improvement philosophy of Munson Healthcare with a focus on True North.

1. Promotes personal and patient safety.

1. Uses effective customer service/interpersonal skills at all times.

1. Works well under general guidance
2. Acts as a preceptor for new staff
3. Handles the frequent demand of shifting priorities and deadlines with a broader scope of complexity
4. Exercises a high degree of control over confidential medical information on a daily basis
5. Keep office and work area orderly and properly stocked
6. Consults with the Cardiac Diagnostics Suite Coordinators and Service Line Manager of non-routine issues
7. Responsible to access department communications daily utilizing both the telephone voice system and email
8. Document patient messages/requests in EHR and forward to the appropriate clinical staff and/or physician
9. Solve problems and anticipate peak periods of patient traffic and/or call volume in order to manage workload effectively
10. Performs specific responsibilities in Customer Service, Registration, Computer Skills, Chart Prep, and Scheduling as outlined below
11. Performs other duties as necessary

Customer Service Responsibilities

1. Greet and direct patients and or family members to the appropriate place to wait for their test
2. Transport (if necessary) or arrange for transportation of patients via wheelchair, as needed
3. Provide outstanding customer service to physicians and offices, Ancillary department at MMC and patients

Registration Responsibilities

1. Review and complete registration forms with patient before releasing the patient to the patient care areas
2. Responsible for distribution and documentation of the Privacy Notice for HIPPA Regulations
3. Documents the presence of an Advance Medical Directive and provides information for all adult patients
4. Complete chart prep before the patient arrives pulling any information needed from powerchart
5. Contacts family of minor children presenting for care to secure permission for treatment when guardian is unavailable

Scheduling

1. Uses appropriate scheduling system to schedule various appointments
2. Registrars with scheduling assignments.  Duties may be adjusted due to the growing demands of our patients

Insurance Responsibilities

1. Educates and informs patients of insurance requirements as needed
2. Follow up on all verifications not retrievable in a timely manner and consult with the Insurance Verification Team on any problem cases

Keyboard/Computer Skills

Advanced keyboard, mouse, computer, and Microsoft Windows skills. Must have the ability to learn and access the computer programs listed below in the probationary period.  The employee will be expected to learn and maintain proficiency in all other applications relative to the department.

1. Microsoft Excel
2. Microsoft Word
3. Current e-mail system
4. Right fax
5. GUI/Star
6. Smart Web
7. Power Chart
8. Current Scheduling Systems
9. Cerner Applications