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Educator Coordinator - Patient Access

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Location: Traverse City
Status (FT/PT): Full-Time
Shift: PM/Mid-shift/Rotate
Req ID: 56970


**Afternoon shift

Find more than your next job.
Find your community.

  • We’re northern Michigan’s largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and neighbors – and it’s special to be able to care for them. And as one of the top healthcare systems to work for in Michigan by Forbes (American’s Best Employers by State 2022), we’re committed to your ongoing growth and development.
  • After work, you’ll find things to do in every season – beaches, outdoor recreation, unique restaurants, world-class wineries, arts and entertainment.



Support Patient Access Services by performing various registration related functions. Provide training and support of staff in these areas.

Specific Duties: 

  • Present a team oriented, leadership role, promoting vision, goal oriented direction and creativity within work teams.
  • Assess need for, develops and coordinates continuing education programs for discipline.
  • Trains new hires after they’ve completed their New Hire Class.
  • Develops and administers competency tests for new hires and/or existing staff.
  • Participates in PAS System Education Committee to develop and improve educational objectives system wide.
  • Develops annual skills day or competencies for staff based on need.
  • Utilizes operation reporting to identify areas of opportunity for improvement.
  • Uses process improvement techniques, including LEAN thinking, in daily work process
  • Measure staff quality and productivity, reports on it to Regional Manager and System Director.
  • Is responsible for Rejection/Denial worklists that represent errors in accounts made by registration.  These worklists will be used to correct the accounts and get them rebilled in a timely manner.
  • Enforce staff performance expectations, in accordance with departmental policy.
  • Consults with the Management in matters of non-routine staffing and discipline.
  • Determines most effective means of dealing with patients/family, physicians and visitors with varying attitudes and problems.
  • Facilitates and organizes daily staffing coverage and workflow for respective areas of responsibility, including preparation of a monthly work schedule.
  • Coordinate on-call staff when there are absences in the daily schedule, cover shifts on frontline when needed.
  • Reviews bi-weekly payroll time cards, maintains assorted attendance and overtime records and presents to management in a timely manner for signature and processing.
  • Develops agenda and conducts staff meetings, covering all required topics.  Maintains attendance and minutes for meetings. Assures communication of minutes and follow through on action assignments.
  • Rotates weekend call as needed/required.
  • Performs other duties and responsibilities as assigned.


Why work as an Educator Coordinator at Munson Healthcare?

  • Our dynamic work environment includes many opportunities for growth and development
  • Be a part of a team that nurtures a culture of caring every day
  • Our employees work in positive, supportive, and compassionate environments built on our organizational values.

What’s Required:

  • Bachelor’s Degree in Health Services Administration or Business related field.  In lieu of a degree, consideration will be given to a candidate with 5 years revenue cycle experience.
  • Five years of leadership experience specific to discipline.
  • Advanced systems aptitude, including proficiency in MS Office.  Proficiency in MHC’s automated information systems preferred.
  • Exemplary customer relation skills and proven ability to communicate effectively and accurately, verbally and in writing with all levels. 

The Benefits of Working at Munson:

  • Competitive salaries
  • Full benefits, paid holidays, and paid time off (up to 19 days your first year)
  • Tuition reimbursement and ongoing educational opportunities
  • Retirement savings plan with employer match and personal consulting
  • Wellness plans, an employee assistance program and employee discounts

*Terms and conditions apply

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