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Customer Service Rep

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Location: Traverse City
Status (FT/PT): Full-Time
Shift: Day shift
Req ID: 57699


Munson Healthcare’s Home Medical Equipment staff helps connect our patients with all types of medical equipment and supplies including wheelchairs, oxygen, or diabetic testing supplies. Our staff is responsible for providing prompt and courteous delivery service and making sure the patients are safe and comfortable by offering instructions on the proper use of prescribed equipment. Retail stores are open to the public in Cadillac, Gaylord, Manistee, and in Traverse City.

Why choose to work with Munson Home Medical Equipment?

  • Make a difference every day by providing an exceptional experience for our customers by taking accurate orders, coordinating deliveries, meeting deadlines and verifying insurance information
  • Be part of a collaborative, supportive team
  • Work for a leading healthcare system with opportunities for ongoing growth and development

What's Required:

  • High school graduate, associates degree in business preferred
  • Prior customer service experience required with experience in healthcare, specifically durable medical equipment preferred.
  • Experience with Blue Cross-Blue Shield, Medicare, Medicaid and other insurance coverages
  • Working knowledge of medical terminology

Specific Duties:

  • Assists walk-in customers with retail sale orders
  • Maintains showroom inventory and presents a well organized retail area.
  • Collects payments from customers, balances cash box daily and prepares bank deposit.
  • Answers incoming phone calls, logs the calls. Takes customer orders and keys order into computer as appropriate. Responds to customer questions and concerns.
  • Obtains insurance information and verifies coverage according to company guidelines and prepares appropriate documentation for billing.

The Benefits of Working at Munson:

  • Competitive salaries
  • Full benefits, paid holidays, and paid time off (up to 19 days your first year)
  • Tuition reimbursement and ongoing educational opportunities
  • Retirement savings plan with employer match and personal consulting
  • Wellness plans, an employee assistance program and employee discounts
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