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Sr Technical Support Analyst

Location: Traverse City
Status (FT/PT): Full-Time
Shift: Day shift
Req ID: 57884


Find more than your next job. Find your community.

·         We’re northern Michigan’s largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and neighbors – and it’s special to be able to care for them. And as one of the top healthcare systems to work for in Michigan by Forbes (American’s Best Employers by State 2022), we’re committed to your ongoing growth and development.

·         After work, you’ll find things to do in every season – beaches, outdoor recreation, unique restaurants, world-class wineries, arts and entertainment.



This level demonstrates high proficiency in the development and support of the technical support team.  Provides complex business or technology solutions to customers and technical support team.  May be asked to lead projects. Uses effective communication skills to consult with physicians and hospital staff.  Understands the major business functions within the hospital and customer requirements. Installs new equipment and replaces old equipment. Helps IS teams resolve issues with existing and new equipment. This level requires seasoned staff with educational background and/or experience to perform tasks independently. This level coaches team members as requested and begins mentoring of individuals.

Will be required to lead large, complex projects.


Why work as a Sr Technical Support Analyst at Munson Healthcare?

  • Our dynamic work environment includes many opportunities for growth and development
  • Be a part of a team that nurtures a culture of caring every day
  • Our employees work in positive, supportive, and compassionate environments built on our organizational values.



What’s Required:

  • Experience

o   Background in information systems required.

o   Has experience in a complex multi-platform environment required.

  • Education

o   Bachelor’s degree with 2 years experience or equivalent experience (or the equivalent) in CIS, MIS, IS, Computer Science, Engineering or Business Administration with emphasis in information systems required.

  • Technical Knowledge

o   Working knowledge of Project Methodology required.

o   Intermediate knowledge of Microsoft Office and Internet Explorer required.

o   Ability to use email, voice mail and IM and related technologies required.

o   Intermediate knowledge of the operation and configuration of Microsoft Windows operating systems required.

o   Familiarity with the command line interface required.

o   Intermediate troubleshooting skills for computer hardware, operating systems, application and desktop issues required.

o   Intermediate troubleshooting skills for laser and ink jet printers, label printers, scanners and fax machines required.

o   Troubleshooting basic network connectively issues required.

o   General understanding of a networked environment required.

o   Experience with Active Directory required.

  • Miscellaneous

o   Ability to work independently required.

o   Ability to follow detailed instructions required.

o   Exhibit strong written and verbal communication skills required.

o   Effective verbal and written communication skills required.

o   Possess excellent Customer Service skills required.

o   Ability to completely and accurately document customer issues in the current call logging system required.

o   Experience with one-on-one user education required.

o   Ability to develop an orderly plan for execution of a project required.

o   Ability to work with IS staff, vendors and others to trouble-shoot issues, develop new documentation and processes required.


The Benefits of Working at Munson:

  • Competitive salaries
  • Full benefits, paid holidays, and paid time off (up to 19 days your first year)
  • Tuition reimbursement and ongoing educational opportunities
  • Retirement savings plan with employer match and personal consulting
  • Wellness plans, an employee assistance program and employee discounts

*Terms and conditions apply

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