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Helpdesk Associate - PRN

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Location: Traverse City
Status (FT/PT): PRN
Shift: Day/PM shift
Req ID: 59317


**PRN, variable hours/week
Find more than your next job. Find your community.
  • Were northern Michigans largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and neighbors and its special to be able to care for them. And as one of the top healthcare systems to work for in Michigan by Forbes (Americans Best Employers by State 2022), were committed to your ongoing growth and development.
  • After work, youll find things to do in every season beaches, outdoor recreation, unique restaurants, world-class wineries, arts and entertainment.

A Help Desk Associate works under the general supervision of the Help Desk/IS Management. This position assists customers in resolving issues during the first point of contact as well as triaging, promptly prioritizing and escalating open and unresolved problems following established escalation procedures. A Help Desk Associate will be required to provide verbal, written and interpersonal support to our customers in a customer focused, professional manner. Forms of communications will include telephone, E-Mail, voicemail, chat, and in-person support channels. This is an entry level position for individuals who have met the minimum qualifications/requirements.

Why work as a Helpdesk Associate at Munson Healthcare?
  • Our dynamic work environment includes many opportunities for growth and development
  • Our efforts directly impact patient satisfaction and outcomes
  • Our employees work in positive, supportive, and compassionate environments built on our organizational values.
Whats Required:
  • High School diploma or GED obtained
Technical Knowledge
  • Keyboarding proficiency
  • Basic knowledge of MS Word, Outlook and Excel or equivalent
  • Basic knowledge of Microsoft Windows
  • Familiarity with the command line interface
  • Basic knowledge and troubleshooting skills for laser jet, ink jet, and label printers, scanners, and fax machines
  • Basic knowledge and troubleshooting skills related to computer hardware and software
  • Basic knowledge and troubleshooting skills related to TCP/IP network connectivity issues
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