Account Resolution Specialist - Remote

More Than Just Care, It’s Community  

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.  

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You  

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. 

• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.  

• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. 

• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings  

A Day in the Life 

• Acts as a resource to ensure patient accounts are accurate and handled appropriate for: prior authorizations. Acts as a resource for collection issues. Is responsible for a variety of collections processes, including but not limited to: performing general collection functions; keeping abreast of trends and/or regulation changes in collections process; and sending, verifying, and balancing on-site collections.  

• Sends patient statements on a weekly basis. 

• Monitors patient A/R and sends patient responsible balances to appropriate collection agencies per department guidelines.

• Posts patient payments and collection agency vouchers according to identified departmental standards. 

• Answers incoming calls pertaining to inquiries regarding patient responsible balances. Documents all activity on accounts appropriately to ensure account maintenance is up to date for other staff members and insurance follow up. 

• Prepares account data needed for court-related circumstances; appears in court representing Munson Medical Group as required.

• Reviews all Bankruptcy declarations and applies patient balance adjustments in accordance with the bankruptcy judgment.

• Keeps abreast of trends and changes in regulations in collection processes. Communicates with offices, billing staff and collection agencies.

• Runs and analyzes reports for collection accounts, and identifies and communicates issues.

What’s Required  

• High school diploma or GED is required.

• 2 years of medical billing and collection experience, with understanding of medical insurance product guidelines is required.

• Post high school education is preferred.

Are you Munson Material? Apply today! 

Fully Remote!

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.